Screen Sharing: Screen sharing is an easy and excellent way to collaborate instantly with people within different locations. This powerful software allows people from a variety of locations to view another computer screen in real-time.
When you share your computer screen, your clients can see exactly what’s happening on your computer at the time it is happening. Your guests can see kinds of stuff such as documents, presentations, videos, or anything else you can display on your computer screen. With screen sharing your guests will be able to see you type, move documents, and interact with anything as you would normally on the computer.
Why use screen sharing?
Screen sharing is a powerful way to get on the same page with others easily, adding a visual tool to any conference call. In place of each individual looking at their own machine screens, individuals can come together within the same visual aid, live during the call. Individuals or Groups can spread information more effectively with screen sharing.
Screen sharing is dynamic. The moderator can move between items and sites easily and can customize their call for the client’s needs. It’s a great way to share PowerPoint presentations because they will display exactly as you intend them to on your own computer. None of the documents or information will be unclad using file transfer program.
Remote Support: Remote support is considered a tool for effective application service management. Problems such as troubleshooting, operating system support, patch support, installation, and other application support, antivirus support or installation can be easily controlled by the technical personnel using remote desktop support without the need for on-site visits. To facilitate remote desktop support, software needs to run on both the technician and the client’s computer. Various software packages are available for remote desktop support.
Remote desktop support can be used to resolve problems which cannot be resolved by either chat or other means of communication. It can be considered as a faster and greener way of resolving issues, it is client friendly than other options. The support technician can be able to see the issues on the device and can perform a diagnosis and repair without user mediation.
Remote desktop support relaxes the task of being asked to perform specific which you might not be familiar with. It also helps in mitigating the downtime of the user. Another advantage of remote desktop support is it reduces the effort and cost you may incur in resolving the issue. The support personnel need not visit on-site to fix the issue.
Notwithstanding, powerful and durable remote support expressly depends on the strength and reliability of the network along with the knowledge of personnel handling the support.